Shipping Policy

Last Updated: August 14, 2026

At Aman Berkat Utama, we are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, shipping charges, and other important delivery information.

By placing an order on amanberkatutama.com, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing time may be longer during:

• Sales and promotional periods

• Festive seasons

• New collection launches

• High-volume order periods

• Unforeseen operational circumstances

You will receive an order confirmation after successfully placing your order.

2. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

Standard Delivery: 3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote and hard-to-reach locations may require additional delivery time.

The delivery timeframe provided is an estimate and should not be considered a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

Free Shipping on orders above a specified order value.

Any applicable promotional shipping offers will be clearly mentioned on the website.

Shipping charges may vary based on:

• Delivery location

• Order value

• Package weight or size

• Selected shipping method

• Promotional offers

4. Order Tracking

Once your order has been shipped, we may provide a tracking number through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to check the status of your shipment through the applicable courier service.

Please allow some time for tracking information to become active after the shipment has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please ensure that the following information is correct:

• Full name

• House/Flat number

• Street/Area

• City

• State

• Postal/PIN code

• Contact number

Aman Berkat Utama will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible.

6. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because:

• The customer is unavailable

• The address is incorrect or incomplete

• The customer refuses the package

• The customer does not respond to the courier

• The delivery area is inaccessible

the package may be returned to us.

Additional shipping charges may apply if the customer requests the order to be re-shipped after a failed delivery or return.

7. Delayed Shipments

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather

• Natural disasters

• Public holidays

• Courier delays

• Transportation disruptions

• Address verification issues

• Operational or technical problems

• High order volumes

• Government or regulatory restrictions

We appreciate your patience in such situations.

8. Damaged Packages

Please inspect your package when it is delivered.

If the package appears significantly damaged or tampered with, we recommend taking photographs or videos of the package before opening it and contacting our customer support team as soon as possible.

For product damage or incorrect items, please refer to our Return & Refund Policy.

9. Wrong or Missing Products

If you receive:

• A wrong product

• A wrong size

• A missing item

• A significantly damaged product

please contact us within the timeframe specified in our Return & Refund Policy.

To help us investigate the issue, we may request:

• Order number

• Product photographs

• Package photographs

• Unboxing video, where available

• Description of the issue

Our team will review the request and provide an appropriate resolution according to our applicable policies.

10. International Shipping

If international shipping is available for your location, shipping charges and estimated delivery times will be displayed or communicated before your order is completed.

International shipments may be subject to:

• Customs duties

• Import taxes

• Local taxes

• Customs clearance charges

• Other fees imposed by the destination country

Any such charges are generally the responsibility of the customer unless otherwise stated.

International delivery times may vary significantly depending on customs clearance and local delivery conditions.

11. Shipping Restrictions

We reserve the right to restrict or decline delivery to certain locations where shipping services are unavailable or where delivery cannot be reasonably completed.

If we are unable to ship your order to the address provided, we will contact you regarding the available options.

12. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us immediately.

We will make reasonable efforts to accommodate address-change requests before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

13. Cash on Delivery

If Cash on Delivery (COD) is available, it will only be offered for eligible locations and orders.

COD availability, order limits, and applicable charges may vary.

We reserve the right to restrict COD availability for certain orders or customers.

14. Shipping During Sales & Festive Periods

During major sales, festivals, holidays, or promotional campaigns, order volumes may be significantly higher than usual.

As a result, processing and delivery may take longer than standard estimates.

We appreciate your understanding and patience during these periods.

15. Delivery Confirmation

An order will generally be considered delivered once the courier partner confirms delivery to the address provided by the customer.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can assist you with the courier investigation.

16. Contact Us

For questions regarding shipping, delivery, or your order, please contact us:

For order cancellation requests or questions, please contact:

Aman Berkat Utama

Website: amanberkatutama.com
Email: support@amanberkatutama.com
Phone: +62 958426125
Business Address: JOYOSUDIRAN , Desa/Kelurahan Pasarkliwon, Kec. Pasar Kliwon, Kota
Surakarta, Provinsi Jawa Tengah,
Kode Pos: 57118

We’re Here to Help

At Aman Berkat Utama, we aim to make every order experience simple, reliable, and convenient.

Thank you for choosing Aman Berkat Utama.

Happy Shopping!