Refund & Return Policy
Last Updated: August 14, 2026
At Aman Berkat Utama, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible to request a return, replacement, exchange, or refund as described below.
Please read this policy carefully before placing an order on amanberkatutama.com.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that the product meets our return conditions.
To be eligible for a return, the product must:
Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in the original packaging, where applicable.
Not have any stains, marks, odors, damage, or signs of washing.
Include all accessories or items originally supplied with the product.
Products that do not meet these conditions may be rejected.
2. Products Eligible for Return
Returns may be accepted in cases such as:
Wrong product received.
Wrong size received due to a fulfillment error.
Product received damaged.
Product received with a manufacturing defect.
Product materially different from the product ordered.
For size-related returns or exchanges where the correct size was originally shipped, eligibility may depend on product availability and the applicable return conditions.
3. Non-Returnable Products
For hygiene and product-protection reasons, certain products may not be eligible for return or exchange.
These may include:
Products marked as Final Sale or Non-Returnable.
Customized or personalized products.
Products that have been worn, washed, altered, or damaged after delivery.
Products without original tags or packaging.
Products returned after the applicable return period.
Products showing signs of use, stains, perfume, makeup, or other odors.
Any product-specific return restrictions will be communicated on the relevant product page where applicable.
4. Return Request Process
To request a return, please contact us within 7 days of delivery.
Please provide:
Order number
Customer name
Registered email address or phone number
Product name
Reason for return
Clear photographs of the product
Photographs of the packaging, where relevant
For damaged, defective, or incorrect products, photographs may be required to verify the issue.
Our team will review your request and let you know whether the return is approved.
5. Return Approval
Please do not send products back without receiving return instructions from our customer support team.
Once your return request has been reviewed and approved, we will provide the applicable return instructions.
Products returned without prior approval may not be accepted.
6. Return Shipping
If the return is due to our error, such as receiving a wrong, damaged, or defective product, we may arrange or reimburse the applicable return shipping cost, subject to verification.
For other eligible returns, return shipping charges may be the responsibility of the customer.
The exact return shipping arrangement will be communicated when the return request is approved.
7. Quality Inspection
All returned products may be inspected after we receive them.
The inspection may verify:
Product condition
Tags and labels
Packaging
Signs of use or washing
Damage or stains
Product identity
If the returned product does not meet the conditions of this policy, we reserve the right to reject the return or refund request.
8. Refunds
Once an approved return has been received and successfully inspected, we will process the applicable refund.
Refunds will generally be issued to the original payment method used for the order, where technically possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
9. Refund Amount
For an approved refund, the amount refunded will depend on the reason for the return and the applicable terms.
Where applicable:
Product charges may be refunded.
Original shipping charges may or may not be refundable depending on the reason for return.
Return shipping charges may be deducted where applicable.
Any non-refundable charges will be communicated where relevant.
We will provide the applicable refund details when your return is approved.
10. Exchanges
If you receive an incorrect, damaged, or defective product, we may offer an exchange or replacement, subject to product availability.
For size exchanges, the requested size must be available in stock.
If the replacement size or product is unavailable, an eligible refund may be offered instead.
11. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 7 days of delivery.
Please provide photographs of the product received along with your order number.
After verification, we may arrange a replacement or refund as appropriate.
12. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after delivery.
We recommend keeping the original packaging until the issue has been resolved.
Photographs or videos may be requested to help us assess the damage or defect.
13. Return Due to Change of Mind
Returns due to change of mind, preference, or incorrect selection may be subject to our return conditions and may not be available for every product.
If such returns are accepted, the product must be unused, unworn, and in its original condition, and applicable return shipping charges may be the customer’s responsibility.
14. Sale & Discounted Products
Products purchased during special promotions, clearance sales, or marked as Final Sale may have different return or refund conditions.
Please check the product description or promotional terms before placing an order.
15. Late Return Requests
Return requests submitted after the applicable return period may not be accepted.
We recommend contacting us as soon as possible if you experience any issue with your order.
16. Refund Processing Time
After an approved return passes our quality inspection, the refund will be initiated within a reasonable processing period.
The time taken for the amount to reflect in your bank account or payment method may vary depending on the payment provider and financial institution.
Aman Berkat Utama cannot guarantee the exact time taken by third-party banks or payment providers.
17. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, packed, or shipped.
For complete cancellation terms, please refer to our Cancellation Policy.
18. Fraudulent or Abusive Returns
We reserve the right to refuse returns, exchanges, or refunds where we reasonably believe there is:
Fraudulent activity
Repeated misuse of the return policy
Product alteration or intentional damage
False claims
Unauthorized returns
Any action taken will be subject to applicable law.
19. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our business, products, services, or applicable requirements.
The updated version will be published on this page with a revised Last Updated date.
20. Contact Us
For return, exchange, or refund assistance, please contact:
For order cancellation requests or questions, please contact:
Aman Berkat Utama
Website: amanberkatutama.com
Email: support@amanberkatutama.com
Phone: +62 958426125
Business Address: JOYOSUDIRAN , Desa/Kelurahan Pasarkliwon, Kec. Pasar Kliwon, Kota
Surakarta, Provinsi Jawa Tengah,
Kode Pos: 57118
Our Commitment
At Aman Berkat Utama, we value our customers and aim to make every shopping experience simple and reliable.
If there is an issue with your order, please contact us and our customer support team will make reasonable efforts to help resolve it.
Thank you for shopping with Aman Berkat Utama.