Cancellation Policy
Last Updated: August 14, 2026
At Aman Berkat Utama, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how you can request cancellation of an order placed through amanberkatutama.com.
By placing an order on our website, you agree to the terms outlined below.
1. Order Cancellation
You may request cancellation of your order within 24 hours of placing the order, provided that the order has not already been processed, packed, or shipped.
Once an order has entered the processing, packing, or shipping stage, cancellation may no longer be possible.
2. How to Cancel Your Order
To request cancellation, please contact our customer support team as soon as possible.
Please provide:
Order number
Full name
Registered email address or phone number
Reason for cancellation
You can contact us using the details provided at the bottom of this page.
Important: Simply sending a cancellation request does not guarantee that the order can be cancelled. Cancellation will be confirmed only after our team verifies the order status.
3. Cancellation Before Shipment
If your cancellation request is received before the order is processed or shipped, we will make reasonable efforts to cancel the order.
If payment has already been made, the applicable refund will be initiated after the cancellation is confirmed.
4. Cancellation After Shipment
Once an order has been shipped, it generally cannot be cancelled through our cancellation process.
If you no longer wish to receive the product, you may need to accept delivery and follow our Refund & Return Policy, where applicable.
Return shipping charges or other applicable costs may apply depending on the reason for the return.
5. Refund for Cancelled Orders
If an eligible order is successfully cancelled after payment has been received, the applicable refund will generally be processed to the original payment method.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
Aman Berkat Utama is not responsible for delays caused by third-party financial institutions or payment providers.
6. Cash on Delivery Orders
For Cash on Delivery orders, cancellation requests must be made before the order is processed or shipped.
Once a COD order has been dispatched, cancellation may no longer be available through our cancellation process.
Repeated refusal of COD deliveries may affect future COD availability for the customer.
7. Orders Already Packed
If an order has already been packed for shipment, we may not be able to cancel it even if the request is made within 24 hours.
In such cases, the customer may need to receive the order and follow the applicable return process.
8. Cancellation by Aman Berkat Utama
We reserve the right to cancel an order in circumstances including, but not limited to:
Product being unavailable
Incorrect product pricing
Website or technical errors
Payment authorization failure
Suspected fraudulent activity
Incorrect or incomplete customer information
Shipping restrictions
Unavailability of delivery services
Violation of our Terms & Conditions
If we cancel a prepaid order, we will initiate the applicable refund.
9. Duplicate or Accidental Orders
If you accidentally place the same order more than once, please contact us immediately with the relevant order numbers.
We will make reasonable efforts to cancel the duplicate order if it has not already been processed or shipped.
10. Promotional & Discounted Orders
Orders placed using promotional offers, discount codes, or special campaigns remain subject to this Cancellation Policy and any additional promotional terms displayed at the time of purchase.
Cancellation of an order may result in the loss of any promotional benefit associated with that order.
11. Non-Cancellable Orders
An order may not be cancellable once it has:
Been shipped
Been handed over to the courier
Been delivered
Been customized or personalized
Reached another stage where cancellation is no longer operationally possible
In such cases, the applicable Refund & Return Policy will apply.
12. Changes to This Cancellation Policy
We may update this Cancellation Policy from time to time to reflect changes in our business, services, or applicable requirements.
Any updated version will be published on this page with a revised Last Updated date.
We recommend reviewing this page periodically.
13. Contact Us
For order cancellation requests or questions, please contact:
Aman Berkat Utama
Website: amanberkatutama.com
Email: support@amanberkatutama.com
Phone: +62 958426125
Business Address: JOYOSUDIRAN , Desa/Kelurahan Pasarkliwon, Kec. Pasar Kliwon, Kota
Surakarta, Provinsi Jawa Tengah,
Kode Pos: 57118
When contacting us about an order, please include your order number so that we can process your request more efficiently.
Quick Cancellation Summary
Cancellation Window: Within 24 hours of placing the order, subject to order status.
Before Shipment: Cancellation may be possible.
After Shipment: Cancellation is generally not available; our Return & Refund Policy may apply.
Prepaid Orders: Eligible refunds will be initiated after cancellation confirmation.
COD Orders: Cancellation should be requested before dispatch.
We’re Here to Help
At Aman Berkat Utama, we aim to make your shopping experience simple, transparent, and convenient.
If you need to cancel an order, please contact us as soon as possible and we will make reasonable efforts to assist you.
Thank you for shopping with Aman Berkat Utama.